Human resource management teams have always had it rough, right from recruitment of the right personnel to their exit process. During the pandemic, they were in an unenviable position to ensure that teams within organizations ran smoothly without any impediments to productivity. The COVID-19 pandemic has forced HR (human resource) teams to transform into a different beast to handle teams working remotely as well as expedite their onboarding safely, all the while fighting attrition. The digital transformation of processes became a necessity owing to the pandemic and many corporations being stuck in legacy systems. Naturally, remote working accelerated the need for digital solutions in human resource management, too.

Electronic signatures are vital for departments dealing with excessive paperwork. They save on resources and time and push the organization towards embracing greener alternatives. Forms and agreements that require personal verification can make use of e-signatures to authenticate with ease and lower the burden on HR teams. DrySign, a digital signature platform by Exela Technologies, is a perfect fit for human resource management teams looking to integrate new technologies to streamline their process.

The time employees waste on completing HR-related tasks adds up to an average of 40 million hours each month & about $8.15 billion in lost productivity across large companies

To those unfamiliar with the surfeit of tasks undertaken by HR teams, we have divided them into the following way for easy understanding:

• Hiring:

  HR teams are tasked with attracting the best talent to ensure their organizations get the very best in a tight market amid growing competition. With increasing hordes of talent joining the workforce each year, human resource managers have a tough task ahead of them to retain the best of them. With DrySign’s audit trail, HR managers can keep track of all the recruits and get the necessary e-signatures.

• Onboarding:

  The onboarding of employees assists the organization in utilizing them effectively and immediately in the organization. Immediate onboarding will make the new hire feel welcome in the company and ready to contribute to the team. DrySign’s digital signature platform can make it convenient for employers and potential employees to review and sign paperwork. This can eliminate the large swathes of paperwork needed to sift through by HR teams and expedites the process. Forms such as I-9, W4, direct deposits, and benefits can be digitized and filled seamlessly instead of drowning the HR team in paperwork.

• Employee Management:

  Employee management is key in ensuring employees adhere to company rules and contribute to organizational goals. HR teams can use it to identify the right talent and retain them in the long run. Contract renewals and sudden employee terminations can be conducted remotely by using e-signature platforms.

• Offboarding:

  Employees ready to exit the company will provide a good opinion if they experience it. DrySign can ensure former employees stay loyal to company secrets through the signing of non-disclosure agreements. Employers can ramp up their process by sending the required documents over a secured email and attaining the same within minutes. The platform allows employees working remotely to gain access to the platform and makes it highly convenient for HR managers.

Benefits of E-signatures

E-signatures are critical to businesses looking to optimize their process and save on resources and costs. The following are key for HR departments looking to modernize their process:

• Sustainability: Modern organizations taking the paperless route can save on huge volumes of paper and attain the same results through digital documents. HR teams can adopt a sustainable path and integrate digital signatures for onboarding new hires, and other paper-intensive processes.
• Time-Saving: E-signatures can save time for HR departments usually swamped with various requests and aim to optimize resources. Documents can be signed online by candidates and HR managers simultaneously, and an audit trail will allow all signatories to have complete visibility over the document they have signed.
• Easy Document Management: Document management becomes simpler for HR teams looking to search for employee documents and avoid the burdensome process. The use of electronic contracts can centralize the document management process with the document saved on the cloud.
• Low Chances of Human Error: Electronic signatures can be applied to virtual and electronic documents eliminating the chances of human error. HR teams can leverage this benefit by automating the contract signing process and working with platforms that assist them in the venture.
• Secured with High Encryption: Electronic documents are encrypted using the latest cybersecurity standards and accompanied by an audit trail made of digital signing certificates, copies of contracts, and emails to validate the authenticity of users.

Also Read: The ways Electronic Signatures are driving ROI

Are documents signed online Legally Binding?

E-signatures are valid across nations and legally binding in a court of law. They can be verified as per the digital signing certificate accorded to the user and the timestamp. New global laws such as GDPR (General Data Protection Regulation), eIDAS Regulation, and ESIGN Act are passed to this effect, with various digital signature platforms adhering to them. The rise in remote working and reliance on signatures on appraisals, maternity and paternity leaves, and contract extensions can drive its use in all organizations looking to go paperless and be sustainable in the future. With increasing competition in the workforce and the use of employment-oriented platforms by candidates, e-signatures can assist HR departments in attaining the best talent and save on resources and time. According to Zippia, 80% of (SMEs) Small and medium enterprises aim to integrate HR software to optimize their process. Digital signatures can make this possible with companies adapting the hybrid approach for employees as well as its need in hiring, layoffs, policy updates, and employee engagement.

Right to Work

I-9 forms for workers on hire or new employees on work visas need to be diligently checked with proper verification. Electronic forms can simplify the process for immigrants looking to start their new job without duress. The electronic signing of forms can ensure potential employees get verified and their documents are stored on a centralized system. I-9 contains a share code that is shared between employers and potential employees to prove their right to work. E-signatures can simplify the process with contracts being signed with ease and eliminating the need for passports or ID cards. HR teams need to familiarize themselves with these laws and adhere to UK-prescribed policies to avoid paying hefty fines.

Mental Health Policies

Mental health has become highly relevant in recent times due to the influence of social media, the stress of current lifestyles, and changing dynamics of the workplace. HR managers have the onus of creating a workplace-friendly mental health policy deemed to suit individuals facing any issues during their service period. The COVID-19 pandemic has necessitated the development of contracts with such clauses as well as the acceptance of electronic signatures. In addition, prominent healthcare organizations are encouraging digital documentation which can prove to be beneficial to organizations covering these benefits in the future.

HR in the Future

The Human Resource Management market is set to expand by 12.8% from 2022 to 2030, as per the latest report by Grand View Research. With companies looking to hire more digitally aware employees, they require to upgrade their current systems and processes for retention of the right resources as well as the adoption of technological solutions to improve HR operations. With HR driving the organizational pace at workplaces, e-signatures can lead the way in digitization. The COVID-19 pandemic has accelerated the digital transformation of processes and systems with the HR department not being left far behind. The aim to be sustainable in the workplace by foregoing various expenses and resorting to digital documents can be time-saving for organizations. Work from home adapted by corporations can play a huge role in keeping them on the paperless route and alleviating the burden on HR teams.

The onset of the Great Reshuffle or Resignation can culminate in more documentation with the HR team with the maximum workload. The shift from paper documentation and the ability to showcase effectiveness through the use of digital tools and processes can ramp up digital transformation. The use of platforms or software can enhance work efficiency in HR teams and improve workflows. The use of digital manuals in modern workplaces and automation of manual tasks can be critical in scaling organizational growth.

Human resource department managers can make hiring simpler by integrating e-signatures into their hiring process. This can decrease the overall costs to the department and increase productivity in the long run.

Speak to us today and start your Digital Transformation Journey with DrySign!

Sources: hrexecutive.com | grandviewresearch.com

DISCLAIMER: The information on this site is for general information purposes only and is not intended to serve as legal advice. Laws governing the subject matter may change quickly, and Exela cannot guarantee that all the information on this site is current or correct. Should you have specific legal questions about any of the information on this site, you should consult with a licensed attorney in your area.

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First studied in the 1960s, Customer experience – or – CX, as it is known today, has come a long way. Deep-seated into the bedrock of modern business, it results from the collective efforts of theorists and early marketing aficionados. Ensuring your customers have a positive experience with your brand at every step of their journey builds loyalty. Moreover, it helps in customer retention and can turn them into advocates for your business – which is why CX is a top priority for businesses today.

75% of customers are more likely to spend more for a better customer experience.

But wait! How do you evaluate customer experience? Today, numerous surveys and metrics like Customer Effort Score (CES), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) can help you understand what customers feel about your brand.

If you are a business that thinks measuring customer experience and making it one of your top priorities is not a big deal, here is a statistic that will make you change your mind.

80% of clients will switch to a competitor’s business for a better customer experience.

So what makes up a pleasant customer experience? It could be convenience, reliability, personalized interactions with the brands – or all of the above! There are countless things to consider, making it hard for businesses to quantify results.

What Can Good Customer Experience Do For Your Business?

Customer satisfaction matters to almost all of us, but for different reasons. Here are the benefits of an exceptional customer experience.

• Increased revenue
• Superior brand reputation
• Greater customer loyalty
• Higher customer retention rate
• Competitive advantage
• Strengthened consumer relationships

The business scenario has changed dramatically – if you don’t like a local store or supplier, searching for other efficient options is quite cost-prohibitive. It takes money, time, and energy to find an alternative elsewhere. However, in the digital world, more importance is placed on customer experience and ways to enhance it further. Here, a million options are just a click away. On the flip side, since you only get seconds to make an ever-lasting impression, customer experience is critical in winning and retaining customers. This is where digital signatures come into the picture. eSignatures are a safe bet for employing technology to improve customer experience.

Customer Experience and eSignatures – How Are they Connected?

In today’s modern business world, where finding options for a solution provider takes just a scroll and a click, it has become imperative for businesses to create a lasting positive impression for customers. In a competitive market, only exceptional customer experience can set you apart. Documentation and signatures belong to those sets of activities that are an unquestionable part of every business, regardless of size or location. In most cases, signing on the dotted line brings forth sentiments of certainty and definitiveness. This centuries-old tradition has undergone plenty of changes, primarily for an improved customer experience. Digital documents being exchanged over email, printing, signing, scanning, and emailing them back to the recipient is a common workflow process observed by many businesses to avoid physically traveling to close a deal. Today, with the help of eSignature platforms like DrySign, your customers can be rid of this long and tedious workflow.

The use of eSignatures can reduce TATs, costs, and efforts associated with a manual document signing process, directly leading to a more satisfying customer experience. Moreover, employing electronic signatures also eliminates the risk factor – preventing data loss or theft, misplacing documents, unauthorized access, and other legal issues

Also Read: Digital Signatures: Bolstering the Business Game for Start-ups

Benefits of Employing E-signatures For Better Customer Experience

More often than not, long and tedious paper-based workflows tend to hold up any parallel running digital processes and cause inevitable delays. Any kind of halt in the processes can disrupt productivity, mess up overall sales, and harm customer loyalty. Since the nature of every business is to increase revenue which is directly related to customer experience, businesses must count on CX first. Below are the ways eSignatures can eliminate delays from your documentation and business processes and boost customer experience.

• A complete shift to digital workflows

Streamlined workflows can work wonders in increasing not just the efficiency of a business but also the revenue. Every business function has specific internal tasks that are paper-based such as getting approvals, getting NDAs signed by stakeholders, signing contracts and agreements, etc. Moreover, with digital documentation now a norm, traditional signing is the one task that can be a bottleneck to an otherwise smooth digital process. Adding eSignatures help make the shift to 100% digital workflows. It reduces the time used for document processing and signing, reduces printing, signing, and courier costs, and reduces your carbon footprint. What’s more, if your documentation process is smooth and hassle-free, it will leave a lasting impression on your clients and make your business a preference thanks to their seamless experience.

• Easy integration with enterprise applications

Why do people prefer a digital experience? They don’t want to go through the hassle of manual processes, which include dozens of painstakingly slow and tedious tasks. Here’s where e-signatures become a game-changer. An eSignature platform like DrySign can be easily integrated with your existing applications. You can sign, upload, send, and store digital documents effortlessly for future use. DrySign also allows users to create templates that make any documentation process even faster. Additional features like Group Signs, which allow multiple signatories to sign a document online, and real-time mail trails that help you track the status of your document, make the DrySign eSignature solution a super-easy and efficient platform to use along with your existing applications.

• Simplifying the purchase

Signing documents is arguably one of the most crucial experiences in a consumer’s purchase journey. Consumers today don’t want to spend time diving through emails to find documents, sign them, and send them back. It’s a waste of valuable time that today’s business owners simply do not have the luxury of. For the consumer, this also creates a negative outlook. Your customer could feel that you don’t value their experience.

On the other hand, deploying eSignatures in a customer’s purchase journey simplifies the process, saves time, and eliminates additional costs. Any agreement or contract can be signed securely in minutes from anywhere and on any device. With e-signature solutions such as DrySign, you can track your document and signing status through real-time mail trails.

Conclusion

Irrespective of your business functions or the industry you work in, documentation is imperative. Thousands of employees strive to find new ways to ease their documentation tasks every day. In today’s digital day and age, traditional document handling and signing processes can slow down employee productivity and affect the overall customer experience. DrySign provides a wide range of features to help your business streamline and automate its workflows, enhancing customer satisfaction and retention. If you are still striving to improve your customer satisfaction level, give DrySign a try.

DISCLAIMER: The information on this site is for general information purposes only and is not intended to serve as legal advice. Laws governing the subject matter may change quickly, and Exela cannot guarantee that all the information on this site is current or correct. Should you have specific legal questions about any of the information on this site, you should consult with a licensed attorney in your area.

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